Fiddler for Customer Experiences: Deliver Seamless, Trustworthy Solutions

Understand why segments of customers are offered specific products and services, and which factors contribute to those recommendations. 

Detect the slightest anomaly in your data that contributes to prediction bias or model performance degradation with Fiddler. Discover changes in model behavior to understand why certain products were recommended to a subset of customers.

Improve the quality of search results by understanding how products, services, and information are ranked and why they are relevant to the customer. 

Enhance model monitoring by leveraging Fiddler’s out-of-the-box performance metrics, including binary classification, multi-class and ranking metrics. Gain insights into how model drift is impacting your predictions and take proactive steps to optimize performance.

Analyze customer sentiment and ensure products and services are appropriately offered based on your customers’ feedback.

Visualize explanations at a local and global-level to understand particular segments to uncover and differentiate the meaning and emotions behind user sentiment.

Optimize customer engagement by uncovering pertinent information and recognize text patterns that impact your models. 

Uncover how drift is impacting text classification in your NLP models. Fiddler enables you to monitor free form data to prevent performance degradation