Delight customers with exceptional omnichannel customer experiences
Deliver seamless customer experiences through changing times
With consumer behavior constantly evolving, only companies that can accurately predict their customers’ needs can offer personalized products and services at the right time.
Accelerate AI time-to-value and scale
Respond to shifts in consumer behavior quickly
Build trusted AI solutions
Gain confidence in model predictions with increased transparency
Improve predictions with context for business alignment
Optimize model accuracy to boost business revenue
Companies trust Fiddler to improve customer experiences
Discover why your AI solutions are making recommendations based on your customers’ preferences, historical purchases, engagements, and external factors with AI Observability. Build trust by providing fair and meaningful information at the right time and place.
Personalized recommendations
Understand why segments of customers are offered specific products and services, and which factors contribute to those recommendations.
Detect the slightest anomaly in your data that contributes to prediction bias or model performance degradation with Fiddler. Discover changes in model behavior to understand why certain products were recommended to a subset of customers.
Relevant searches
Improve the quality of search results by understanding how products, services, and information are ranked and why they are relevant to the customer.
Monitor your model’s performance using Fiddler’s out-of-the-box performance metrics, including binary classification, multi-class and ranking metrics, and understand how model drift is impacting your predictions. Learn more about model monitoring
Sentiment analysis
Analyze customer sentiment and ensure products and services are appropriately offered based on your customers’ feedback.
Visualize explanations at a local and global-level to understand particular segments to uncover and differentiate the meaning and emotions behind user sentiment.
Text analytics
Optimize customer engagement by uncovering pertinent information and recognize text patterns that impact your models.
Uncover how drift is impacting text classification in your NLP models. Fiddler enables you to monitor free form data to prevent performance degradation.
Conversational NLP
Boost customer satisfaction with streamlined support from chatbots and voice assistants. Enable your bots to instantaneously respond to customers with high precision.
Fiddler offers natural language processing (NLP) and computer vision (CV) monitoring capabilities that enable you to incorporate unstructured data in your models and ensure your bots’ responses are accurate and fair.
Head of Data Science, Conjura
